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Please note we request only parents/legal guardians responsible for the child/children complete all registration forms. Registration forms completed by any other party will not be accepted. This is to ensure that we have the correct consent/information required

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FOUNDATION OF LIGHT
SOCIAL MEDIA

Thanks to everyone who took part in yesterday's competition. The correct answer was cleaning the roof at the… https://t.co/3B8qt5i3PL

@Neil_Mcbeth @BeaconofLight By 'clean sheet' you mean the @BeaconofLight roof, right? 😉

My week on Twitter 🎉: 24 Mentions, 63.3K Mention Reach, 103 Likes, 33 Retweets, 95.5K Retweet Reach. See yours with… https://t.co/uhVtqfU7HO

RT @sunderlandfb: If you're going the the MK Dons game on Saturday 28th September please drop off a can/carton at our collection point in t…

MENTAL HEALTH: increasing OUR awareness of management and mental health with this afternoon's staff training.… https://t.co/c7ic88IFl5

COMPETITION TIME: what is this a photo of? Hour of free 5-a-side at @BeaconofLight on 3G for one correct answer cho… https://t.co/rUN4Pcrb32

Our biggest fans this week: RokerReport, NEEChamberJames, SunderlandBID. Thank you! via https://t.co/dMJ4xp9Yh4 https://t.co/VPPKl46wyC

TOMORROW 1-3PM: free adult activity session which improves #mentalhealth and more @BeaconofLight. Come along, get a… https://t.co/x4omtO8KMB

WINNING TICKET NUMBER: Thanks to everyone who bought a Grand in your Hand ticket last night. If you have ticket num… https://t.co/e5ZhgShUJe

RT @JWallaceSAFC: Great work started by @BlcSafc. They are the first supporters group in the country to do anything like this to get suppor…

We're really proud of our work with the @BlcSafc and how enthusiastic they are about their club AND community 👏👏👏 https://t.co/lJ05ke50nW

RT @Coxhoeathletic: Foundation football starts again today as @SAFCFoL #durham welcome @spireitestrust to Beechfield Park Coxhoe for @NFYLU

RT @SunderlandAFC: Tonight's team news 🆚 @OfficialRUFC, in association with @aphrodite1994... ▫️ @Conormcl91 and McGeouch come in. ▫️ @Cha

Our #GrandinYourHand matchday lottery is back tonight. Keep an eye open for our sellers who are based around the c… https://t.co/vK7YVB5GTQ

We have a taster of our new FREE #mentalhealth programme this Thursday, 1-3pm at the Beacon of Light. Come along, g… https://t.co/NRE3HumqOC

Our #FutsalAcademy is running tomorrow 6-7pm @BeaconofLight for boys and girls is school years 3 and 4. If you ha… https://t.co/sSKNerGvQb

Complaints

Complaints Procedure

Foundation of Light is committed to providing a good quality service to partner agencies, funders and participants but from time to time individuals, including participants and clients may feel that they have a justifiable complaint that they want to bring to the organisation’s attention.

In such circumstances Foundation of Light will attempt to deal with the complaint and reach a satisfactory resolution. Foundation of Light will treat all comments and complaints as an opportunity to improve. Foundation of Light is happy to acknowledge the mistakes that we have made and try to prevent them from happening again in the future

Complaints can be made in writing or verbally to any member of staff up to and including the Foundation of Light CEO.  This can include complaints over the phone and in person, by letter, email or on social media.

All complaints will be acknowledged immediately, or if this is not possible, within five days of receipt. The complainant will be informed that their complaint has been received and they will receive a response within ten working days.

Complaints will normally be dealt with by the Executive Manager with guidance from the Foundation CEO and Chair of Trustees if necessary.

The CEO will decide if the matter is to be dealt with under the Complaints Procedure or if Disciplinary or Safeguarding Procedures are more appropriate.

Complaints cannot proceed if another management process is in train about the same matter.  In such a situation the complainant should be informed in writing about the relevant investigation.  Once the other investigation has been completed, the complaint should be addressed.

A complaint can be withdrawn at any point in the process by the complainant or their advocate.

At the outset the complainant must be asked for their desired outcome.